Responsible for the management and development of the hydraulic parts services and operations with respect to a specific client contract or group of contracts.
Located in seven countries across East & West Africa with operating sites in Ghana, Mali, Guinea, Sierra Leone, Burkina Faso, Tanzania & Zambia, with 300 employees in the Group, including about 30 expatriates.
The business has multiple contracts and regional operations, the Project Manager will be responsible for one of the regional contracts.
Number of employees supervised : 1-5
Duties & Responsibilities:
• Quality, Health, Safety, Environment and Core Values
• Comply with HSE procedures and policies
• Customer Services Develops and oversees all customer relationships. Liaise with clients and technical department in matters technical, including resolution of part failures, root cause analysis & performance.
• Technical Capability. Manages activities related to the assembly of hydraulic parts, providing clients with best solutions in responding to downtime. Oversees the quality of goods supplied by the workshops, providing support and liaison with the technical team.
• Oversees the coordination of the projects operations and activities associated with client requests, installations, procedures, maintenance, and servicing of all equipment on site.
• Supervise the workshop inventory levels, determining range, levels and KPI’s.
• Participate in the development of the DRP policy as it relates to the provision of hose services on Project sites.
• Diligently build professional relationships with all Clients, Contractors and Team members.
• Minimum of 3 years’ experience in the hydraulics industry.
• Experience in a technical or sales support role within the hydraulics industry.
• Working in a small to medium sized organisation undergoing substantial growth.
• Technical Qualifications relating to Hydraulics
• Relevant field of operations experience in the mining industry with past history in the hydraulic parts and fittings area.
Typical Career Progression:
Progression to Operations Manager is dependent on experience, training and aptitude.